1. SALES
PRICING
Due to fluctuations in the commodities market, price quotes are
subject to change without notice. Please confirm prices at the time of
order.
ORDER MINIMUM
To offer you the best products, service and ultimately the most
competitive pricing possible, a $1000 per order minimum is required.
TERMS AND CREDIT
Terms are prepaid unless credit has been established prior to order. To establish credit contact Customer Service at 480-962-5017 or customerservice@lehivalley.com. Payment is
required on previous orders before additional orders ship. Accounts
continually running over 30 days past due must prepay by check or credit
card prior to orders being released for production. New customer orders
must be prepaid by check or credit card. Orders will be processed upon
receipt of payment.
2. PRODUCTION LEAD TIMES
In an effort to keep products as fresh as possible, we do not prepackage
products. As such, the general production lead time for all orders is 7-10 business days. Large orders and orders placed during holiday seasons may require longer lead times. Please confirm at time of order.
3. SHIPPING
LOCAL SHIPPING
For customers within the Phoenix metro area, all orders that meet our
$1000 order minimum qualify for free delivery via Lehi Valley truck or
common carrier. We cannot deliver to P.O. Boxes.
NATIONAL SHIPPING
Orders will be shipped via common carrier. Orders of 250 pounds or
greater* qualify for free freight. All orders less than 250 pounds will
be subject to a freight charge. For orders under 250 pounds call
Customer Service at 877-962-5017. We cannot deliver to P.O. Boxes. FOB
(MESA, AZ. 85205) customers are responsible for all applicable freight
charges.
*All orders must also meet our $1000 order minimum.
INTERNATIONAL SHIPPING
Currently, we do not offer shipping outside of the continental United
States. We are happy to provide shipping options to all major domestic
shipping hubs.
RESIDENTIAL SHIPPING POLICY
Customers requesting delivery to a residential address will be billed
our carrier’s residential surcharge. The minimum residential surcharge
is $120.
REFRIGERATED FREIGHT
When temperatures exceed 85°, we can not ship heat sensitive items
(i.e. chocolate, yogurt, carob, and some gummi products) via standard
methods. Heat sensitive items are clearly marked with a symbol of an
encircled "H" within the catalog and product pages on lehivalley.com.
For large orders of heat sensitive product (pallet quantities), we may
be able to arrange refrigerated LTL freight. For less than pallet
quantities, we can ship heat-sensitive product via our Ice Pack Program
documented below. Due to the additional efforts necessary to ensure safe
arrival of heat sensitive products, certain shipping restrictions,
product minimums, and up charges are applicable.
4. ICE PACK PROGRAM
The Ice Pack Program allows us to ship heat sensitive items even when
temperatures exceed 85°. As the name suggests, ice packs, in combination
with an insulated corrugated box, are used to keep products from
melting. It can be assumed that heat sensitive items will have the need
to ice pack from April into October of each year.
ICE PACK SHIPPING RESTRICTIONS
All orders must have a three-day shipping lane. For clients in AR,
AZ, CA, CO, ID, LA, MT, NM, NV, OK, OR, TX, UT, WA, and WY, the
three-day shipping lane can be accomplished via UPS Ground. For clients
in NE, MO, MS, and most of Kansas and part of Tennessee, the three-day
shipping lane can be accomplished via FedEx Ground. Those outside of the
before mentioned states require orders be shipped via UPS 3 Day Select.
The additional charges for expedited shipping would apply.
All orders including heat sensitive products during the summer
months will be subject to our standard 5-7 business day lead time.
However, heat-sensitive products need to be shipped Mondays or Tuesdays
to avoid sitting in a truck or warehouse over the weekend. Therefore,
orders with heat sensitive products may be subject to slightly longer
lead times.
ICE PACK PRODUCT MINIMUMS
Bulk heat sensitive products have a 20-pound minimum. Packaged heat sensitive products have a 2 case minimum.
ICE PACK UP CHARGE
Due to the additional packaging materials necessary, the following up
charges per unit apply to shipping heat sensitive products during
summer months (below).
5. RETURNS
Upon receipt, please inspect your order and notify us of any damage. Any
product you wish to return for credit must first be approved by
contacting our Returns Department at 480-962-5017 or email at customerservice@lehivalley.com. No credit will be issued for a product after 7 days of receipt. We cannot accept returns on custom or special orders.
6. PRIVACY
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy, we
provide this notice explaining our online information practices. To
make this notice easy to find, we have provided a link under the
Policies section at the bottom of each page.
Information We Collect
This policy is applicable to all information collected or submitted
on the Lehi Valley website. During the registration and check out
process we collect the following types of information:
· Company Name
· Contact Name(s)
· Address(es)
· Email Address(es)
· Phone Number(s)
· Fax Number(s)
· Tax ID Number
The Way We Use Information
Information is only used to create accounts and complete orders. We
do not sell, rent, or share this information with any outside parties
except to the extent necessary to complete orders, i.e. resolving a
shipping problem with UPS.
Email addresses are used to confirm orders, resolve concerns, and
answer questions. We also use email addresses to send out a periodic
newsletter. Customers who wish to receive the newsletter simply need
mark the newsletter box within their company profile. Customers no
longer desiring to receive the newsletter can opt out at any time by
unchecking the newsletter box within their company profile.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure
the correct use of information, we have put in place appropriate
physical, electronic, and managerial procedures to safeguard and secure
the information we collect online. Any information collected is
protected during transmission using SSL software, which encrypts data
and is the industry-wide standard for site security.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider
transfers to your computers hard drive through your Web browser (if you
allow) that enables the sites or service providers systems to recognize
your browser and capture and remember certain information. We use
cookies to help us remember and process the items in your shopping cart
and understand and save your preferences for future visits.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties
your personally identifiable information. This does not include trusted
third parties who assist us in operating our website, conducting our
business, or servicing you, so long as those parties agree to keep your
information confidential. We may also release your information when we
believe release is appropriate to comply with the law, enforce our site
policies, or protect ours or others rights, property, or safety.
However, non-personally identifiable visitor information may be provided
to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third
party products or services on our website. These third party sites have
separate and independent privacy policies. We, therefore, have no
responsibility or liability for the content and activities of these
linked sites. Nonetheless, we seek to protect the integrity of our site
and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary
precautions to be in compliance with the California Online Privacy
Protection Act. We, therefore, will not distribute your personal
information to outside parties without your consent.
Our Commitment To Children's Privacy
Protecting the privacy of the young is especially important to Lehi
Valley. For that reason, we never collect or maintain information at
our website from those we actually know are under 18, and no part of our
website is structured to attract anyone under 18.
Newsletter Subscriptions
Our newsletter is opt-in, opt out. Signup for and removal from our
newsletter is completed solely by the customer. Once opted out customers
will receive one final email confirming addresses have been removed.
How To Contact Us
For questions or concerns about our privacy policies, please call 480-684-1402 or send an email to info@lehivalley.com.
